How long have you been working with audio visual? *

0-1 years 2-4 years 5-8 years 8 or more years

Are you currently engaged in performing AV/IT services independent of AVHERO? *

0-1 years 2-4 years

Are you currently engaged in performing AV/IT services independent of AVHERO ? *

What certifications do you hold - Check all that apply *

AVIXA/InfoComm CTS AVIXA/InfoComm CTS-I AVIXA/InfoComm CTS-D CEDIA ESC CEDIA ESC-T CEDIA ESC-N Extron AV Associate Extron Control Specialist Extron Control Pofessional Extron XTP Design Engineer Extron XTP Systems Technician Biamp Tesira Forte Biamp Tesira Server/Server-IO QSC Q-SYS Level One QSC Q-SYS Level Two Crestron Certified Audio Technician Crestron DMC-T-4K Crestron DMC-E-4K Crestron Foundations of Programming Crestron Core System Programming Harman Audio Essentials Harman Cabling Essentials Harman Control Essentials Harman Networking Essentials Harman Video Essentials Audinate Dante Level 1 Audinate Dante Level 2 Audinate Dante Level 3 Shure Integrated Systems Level 1 Shure Integrated Systems Level 2 None Other:

Do you currently hold your contractor’s license? If yes please specify the type. *

Commercial AV - Rate your proficiency in each category. 1 being the least proficient - 5 being the most proficient *

Residential AV - Rate your proficiency in each category. 1 being the least proficient - 5 being the most proficient *

Before starting work in a finished space, it is recommended that the AV technician: *

Document all existing conditions/damage within the room with pictures Vacuum the room as to not get the new equipment dirty Stack all the chairs in a corner of the room and move the tables Turn on the air conditioner

Which device is used to verify signal integrity throughout a video system? *

A volt meter to check resistance A multi-meter A Video Optimization meter (VOM) A video test generator (VTG)

What confirms a network cable tester is in good working order? *

A known functional category cable A null modem cable A pink noise generator A reflectometer

Before decommissioning a system where existing components will be reused, what is the most important thing the AV technician should do: *

Test all functions to ensure the equipment that will be reused is fully operational Assure that the client knows the AV technicians are disassembling the system Record the make, model and serial numbers of all the equipment Check to see if the old equipment will work with the new design

When pulling cable in a commercial building, what is a major concern? *

The friction coefficient of the cable lubricant Whether the conduit is flexible or rigid If the cable pathways have bushings or grommets Using cable that is rated for the space

When the wireless microphone is turned on in the audio system of a multi purpose room it will begin to feedback if spoken into robustly. The speaking position is far from the nearest speaker and when the microphone is not in a state of feedback is more than loud enough for the space. What would be a good first step to reduce the possibility of feedback. *

Remove 25% of the speakers in the space Reduce the gain of the wireless microphone Add a compressor into the DSP’s signal path Instruct the speaker to turn their back to the audience while speaking

Heat dissipated by equipment in an AV rack is measured in: *

Degrees Coulombs BTU/H Watts

When first speaking to a customer about their service need it is most appropriate to? *

Whisk them out of the room so you can begin your testing Ask them about their hours of operation and where the closest parking is Ask them what the issue is and listen to them fully to get a full picture of what the issue is in their experience Ask them to purchase a yearly service contract

A network cabling test that verifies a signal can travel from one end of the cable to the other is called a(n) ___? *

Impedance Continuity Insulation Polarity

Before beginning the troubleshooting process for a specific issue with an AV system it is critical that the AV technician: *

Upload all of the latest firmware to all devices Wipe down the HD display with a quality cleaning cloth Test all functions of the system to document any other potential issues that may exist in order to inform the client Find the customers guest WiFi network and connect

What method can a technician use onsite to verify that the AV device is set to the proper IP address? *

Connect directly to the CPU using an XLR connector and the Ping program Use a USB connection to the CPU and the Hyper Terminal program Use an S-video hook up on a DVD drive and the Mac program Use a DVI-D connector and dial in on a phone device

When testing the operation of a digital visual system with multiple connections for client furnished laptops, it is recommended to: *

Connect the clients in house laptops to confirm that they will properly display the resolution set by the EDID table Connect your laptop to confirm that it will properly display the resolution set by the EDID table Utilize a professional test generator to confirm that the system will output the proper resolution set by the EDID table. Use a video test pattern generator to test all laptop connections

After servicing a single piece of equipment in a larger audio visual system how would a proper test of functionality be performed? *

Test just the functions of the piece of equipment that was replaced Test the functions of the replaced equipment along with all other functions of the system Test the piece of replacement equipment at the shop and assume it will work when put into the system Let the client test it the next time they have a meeting/presentation

In an existing digital AV system the customer replaces the old display with a larger and newer model display that supports the same resolutions. What will impact the system the most and should be reviewed? *

The EDID table of the system should be reviewed and updated if necessary The firmware version in the other existing monitors should be updated The color balance of the existing monitors should be redone The new display should have the exact same connections as the old monitor

What would be the most appropriate cable to use in a large digital video distribution system with longer than average cable runs? *

Category cable RGBHV cable Shielded category cable 18/2

When troubleshooting an audio visual issue it is extremely important to? *

Call tech support as soon as you arrive Let the customer know you might not be able to solve their problem Make sure all of the equipment is free of dust and debris Document each step taken to best determine where the issue may lie

If you could have any superpower what would it be and why? *

Please describe in your own words why you would make a good AVHERO . *